1. Return Window
You may return most eligible items within 7–14 days of delivery. The return period begins from the date you receive your order.
2. Return Eligibility
Items must be unused, unwashed, in their original packaging, and in the same condition in which they were received. Proof of purchase may be required.
3. Non-Returnable Items
Gift cards, activated SaaS subscriptions, downloadable products, personalized items, opened personal care products, perishable goods, and items marked as final sale are not eligible for return.
4. Refund Process
Once we receive and inspect your returned item, we will notify you about the return status. Approved refunds are processed within 5–7 business days.
5. Cash on Delivery Refunds
For orders placed using Cash on Delivery (COD), approved refunds may be provided through bank transfer or eligible store credit after the return is approved.
6. Return Shipping Costs
Customers may be responsible for return shipping costs unless the product received was damaged, defective, or incorrect due to our error.
7. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact our support team as soon as possible with your order details and relevant photos.
8. Exchanges
Eligible products may be exchanged when they are defective, damaged, or incorrect, subject to product availability and our return conditions.
9. Product Condition
Returned products must include original packaging, tags, accessories, and other included items where applicable. Returns that do not meet these requirements may be rejected.
10. Contact & Support
If you need help with a return, refund, or exchange, please contact our customer support team with your order details. Our team will guide you through the return process.
